FAQ's - The Formalities

Shipping Details

All products are carefully packed and shipped via Australia Post.

We generally dispatch orders within 24–48 hours of receiving your order unless alternative arrangements have been made. Once your order has been dispatched, you will receive a tracking number. If you do not receive your tracking details, please contact us via phone or email and we will be happy to assist.

My Item Doesn't Look Exactly Like the Picture?

Many of our products are handmade or created from natural materials, meaning each piece has its own unique characteristics. While the item you receive will be very similar to the product pictured, no two pieces are exactly alike.

In the unlikely event that an item you have purchased has sold out, we will contact you before substituting it with a similar item or arranging an alternative solution.

Return Policy

We gladly accept returns for items that are deemed faulty.

Return requests should be lodged within 7 days of receiving your order. This does not apply to items damaged during transit, which must be reported to our team within 24 hours of delivery.

All breakage or fault claims will be assessed, and we will contact you regarding the outcome. Where a product is confirmed to be faulty, return shipping costs will be covered by us.

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

Refund Policy

If you believe you have received a faulty item, please contact our team via phone or email to discuss your concerns.

We are committed to providing excellent customer service and will always strive to achieve a fair and positive outcome. Our goal is to ensure you are happy with your experience shopping with us.